MySafeConsole Support Center

MySafeConsole is a cloud-based device management platform that gives you control and extra security for your encrypted USB drives. When you manage your device with MySafeConsole, you gain benefits such as:

• Remote Password Recovery – Reset your device password if you forget it.
• Security & Software Updates – Keep your device protected with the latest features and fixes.
• Device Tracking – Monitor devices and view usage details.

Managing your device ensures maximum security, convenience, and compliance. If you skip management, your device will still work, but you’ll lose these benefits—and if you forget your password, your data will be permanently locked.

Privacy and Data Security:
Managing your device does not give MySafeConsole or DataLocker access to your files. The system only sees file types for auditing purposes—it never reads or stores your actual data. Your files remain fully encrypted on the flash drive at all times.

Watch this quick video to learn how to connect your DL GO to MySafeConsole and complete the activation process.
How to Activate Your DataLocker DL GO with MySafeConsole

You’ll learn how to:

• Request a token if you don’t already have one
• Sign up for a MySafeConsole account
• Enter your token to activate your DL GO

This video shows the full setup process from plugging in your DL GO to creating your password.
How to Set Up Your DL GO

You’ll learn how to:

• Plug in and launch your DL GO setup window
• Accept the license agreement and choose your language
• Create a strong device password to secure your data

Your device activation code is time-limited for security purposes. If you see a message that your code has expired:

• Go to the "Activate Your Device" screen within your MySafeConsole account.
• Click "Request New Code".
• A fresh activation code will be generated for you.

Still having trouble? Make sure your device is connected and you’re logged in with the correct account.

Take a tour of the MySafeConsole dashboard and see the tools available to protect and manage your device.
MySafeConsole Dashboard Demo

You’ll learn how to:

• View total encrypted data and device status
• Track files and threats with built-in security insights
• Manage and customize your device settings

Once you’ve set up your DL GO and entered your device password, you’ll see a secure storage partition appear on your computer called ENCRYPTED. This is where all of your protected files live.

To use it:

• Open the ENCRYPTED drive from Finder (Mac) or File Explorer (Windows).
• Save, copy, or move files into the ENCRYPTED partition just like you would with any regular USB drive.
• Any files stored here are automatically protected with your DL GO’s hardware encryption.

💡 Tip: Always work from the ENCRYPTED drive. Files saved outside of this partition will not be encrypted.

When you plug in your DL GO, your computer may show two partitions:

• DATALOCKER – This contains the setup software and tools needed to activate and manage your device. You’ll only use this partition during the initial setup or if you ever need to reinstall the software.
• ENCRYPTED – This is your secure storage area. Once you’ve unlocked your device with your password, save all your files here. Anything stored in the ENCRYPTED partition is automatically protected with strong hardware encryption.

💡 Tip: Think of DATALOCKER as the “keys” to the device and ENCRYPTED as the “safe” where your files are stored.

If you’d like more features, you can upgrade from Basic to Plus or Pro at any time:

1. In MySafeConsole, click the three dots next to your user name in the bottom left corner.
2. Select Manage Plan.
3. Choose Upgrade to Plus or Upgrade to Pro.
4. Enter your payment information.
5. If you have a coupon code, enter it before completing your upgrade.

That’s it—your account will update right away.

Anti-malware scanning and file auditing are advanced features available only with a Pro subscription. These capabilities allow you to monitor file access, detect threats, and receive audit trail reports for enhanced security.

To unlock these features:

• Navigate to your My Account section in the dashboard.
• Click Upgrade to Pro.
• Follow the prompts to select the Pro plan and enable advanced security settings.

Need help deciding? Check our Plans Comparison page.

Teams in MySafeConsole allow you to securely organize and manage multiple users and their encrypted USB devices from a single dashboard. This is especially useful for small organizations, departments, or collaborative workgroups who want centralized control—without the complexity of enterprise software.

What can I do with Teams?

With Teams, you can:

• Create dedicated teams for departments or groups
• Invite users to join your team using their existing MySafeConsole account
• Automatically associate new devices with your team using a unique activation token
• View and manage all team member devices in one dashboard
• Remotely enable anti-malware, reset passwords, disable or wipe lost devices, and more
• Apply team-wide device policies in the Settings tab
• Monitor all activity and logs via the Activity feed

Want to see how it works in action?
  Watch the Teams Management Demo Video

In this demo, you'll learn how to:

1. Create a new team and name it
2. Switch between personal and team dashboards
3. Add users via email or invitation
4. Manage devices and apply security actions
5. Track all activity in the team’s feed

Teams are ideal for:

• Small businesses or non-profits managing shared encrypted USBs
• Legal or healthcare teams collaborating on sensitive data
• Family members or trusted individuals helping manage personal devices (e.g., for children or elderly parents)

No. Team members can use their existing MySafeConsole account to join a team and collaborate. If they don’t have an existing MySafeConsole account, you can send them an invite to register and join instantly.

No. MySafeConsole never reads or stores your files. Your data stays fully encrypted on the flash drive at all times.

When your device is managed, the system only collects metadata for security and auditing purposes—such as file types and activity logs. This information helps provide features like device tracking, compliance reporting, and usage audits, but it does not include the actual content of your files.

Your privacy and security remain fully protected, and all features comply with GDPR and other global data protection standards.

Learn more about device management here.

We’re here to help! You can access support by clicking the Support Center button in your dashboard on the right-hand side for instant access to:

• Frequently Asked Questions
• Troubleshooting articles

To view all devices across users:

• Log in to your MySafeConsole dashboard.
• Go to the Devices tab.
• Click "Filter Devices" in the upper-right corner.
• Select "All" from the dropdown list to show all connected devices and their assigned users.

This is helpful for account owners or admins managing multiple devices or team members.

You can cancel your trial anytime during the 7-day period without being charged. Here’s how:

1. Go to https://dlsecure.onfastspring.com/account
2. On the Account Management page, enter your email address and click Continue.
3. Check your email for a follow-up email from MySafeConsole <mailer@fatspring.com>.
4. Click Manage My Orders.
5. Click Manage, then select Cancel Subscription and confirm.

Your trial will remain active for the full 7 days, even after you cancel. Once the trial ends, your subscription will not renew, and you will not be charged.

Yes. You can keep a MySafeConsole Basic account for free forever, and you’ll never be charged.

If you prefer to remove your account details completely, we comply with EU GDPR and other data protection regulations. To delete your account:

1. Log in to your MySafeConsole account.
2. Click on your User Name in the bottom-left corner.
3. Click on User Profile.
4. Under Account Removal, select Delete Account Data and confirm your choice.

This will permanently delete your account information and data from our system.